Privacy Policy

VIVACADE ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what choices you have regarding your personal information when you use our website, games, mobile applications and related services (collectively, the "Services").

By using VIVACADE you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

- Account information (if you choose to create an account): username, email address, password (hashed), date of birth (optional)
- Profile information you add: display name, avatar, bio, country/region (all optional)
- Messages you send in public chat, private messages, friend requests
- Content you upload (screenshots, replays, custom skins – where feature is available)
- Support tickets / contact form submissions

B. Information Collected Automatically

- Device & technical information: IP address, device type, OS version, browser type/version, screen resolution
- Identifiers: advertising ID (IDFA/GAID), device fingerprint (non-PII)
- Gameplay & usage data: games played, session duration, progress, scores, achievements, clicks/taps, feature usage
- Analytics & crash data
- Approximate location (derived from IP address – city/region level only)

C. Information We Receive from Third Parties

- Login via Google, Discord, Apple, Facebook, Steam, Twitch, etc. (only basic profile info you authorize)
- Payment processor data (when buying premium items – we do NOT store full card details)
- Advertising & analytics partners (see section 7)

2. How We Use Your Information

We use the collected information mainly for the following purposes:

Provide & improve the Services
Legal basis: Contract / Legitimate interest
Examples of data used: Gameplay data, technical information, feature usage

Create & manage your account
Legal basis: Contract
Examples of data used: Email address, username, password hash

Personalize your experience
Legal basis: Consent / Legitimate interest
Examples of data used: Game preferences, recently played games, friends list

Show relevant advertisements
Legal basis: Consent / Legitimate interest
Examples of data used: Device information, approximate location, preferred game genres

Prevent fraud, cheating & abuse
Legal basis: Legitimate interest
Examples of data used: IP address, device fingerprint, unusual gameplay patterns

Communicate with you
Legal basis: Contract / Consent
Examples of data used: Service announcements, support ticket replies

Analytics & product improvement
Legal basis: Legitimate interest
Examples of data used: Aggregated and/or anonymized usage statistics, crash reports

Comply with legal obligations
Legal basis: Legal obligation
Examples of data used: Information requested by courts or regulatory authorities

3. Advertising & Personalized Ads

VIVACADE is a free-to-play platform and relies heavily on advertising.

We (and our advertising partners) may use cookies, SDKs and similar technologies to show you **interest-based / personalized advertising** based on:

- Your approximate location
- Games you play
- General device & browser information
- Your interaction with ads

4. Information Sharing

We do not sell your personal data.

We may share information in these limited cases:

- With service providers (cloud hosting, analytics, anti-cheat, payment processors, customer support tools) – under strict confidentiality agreements
- With advertising & measurement partners (under pseudonymized/anonymized form when possible)
- With law enforcement, regulators or courts when we have a good-faith belief that it is required by law
- In connection with a merger, acquisition or sale of all or substantially all of our assets
- With your explicit consent (e.g. when you choose to share your profile publicly)

5. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy:

- Account data → while account is active + 90 days after deletion request (for safety & fraud prevention)
- Gameplay statistics → indefinitely in anonymized/aggregated form
- Chat logs → usually 30–90 days
- Logs needed for security/fraud prevention → up to 2 years
- Legal requirements may require us to keep certain data longer

6. Your Rights

Depending on your location you may have the following rights:

- Access your personal data
- Correct inaccurate data
- Delete your account & personal data ("right to be forgotten")
- Restrict processing
- Object to processing (especially direct marketing)
- Data portability (in some cases)
- Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at: vivacade@gmail.com
We usually respond within 30 days (45 days in complex cases).

EU/UK residents – we act as data controller under GDPR
California residents – see our CCPA/CPRA supplement below
Other regions – we try to provide similar rights whenever practically feasible

7. Cookies & Similar Technologies

We and our partners use:

- Strictly necessary cookies (for core functionality)
- Preference & functionality cookies
- Performance & analytics cookies
- Advertising cookies & similar tracking technologies

You can manage preferences in our Cookie Banner or in-game settings.

8. Children's Privacy

VIVACADE is not directed to children under 13 (or 16 in some countries).
We do not knowingly collect personal information from children under this age.

If we learn we have collected personal data from a child under the relevant age limit, we will delete it as quickly as possible.

Parents/guardians who believe their child has provided us with personal information should contact us immediately at **privacy@vivacade.com**.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence (including the United States).
We use Standard Contractual Clauses (SCCs) or other appropriate safeguards approved by the European Commission when required.

10. Security

We implement commercially reasonable technical, administrative, and organizational measures to protect your information.
However, no method of transmission over the Internet or electronic storage is 100% secure.

11. Changes to This Privacy Policy

We may update this policy from time to time.
We will notify you of material changes by placing a notice in the game/client and/or by email (if we have your email address).

Continued use of VIVACADE after the effective date of any changes constitutes your acceptance of the updated policy.

12. Contact Us

Questions, concerns or rights requests:
Email: vivacade@gmail.com

Thank you for playing on VIVACADE!
We hope you have a great time. 🎮